Transport for Wales (TfW) has launched a new anonymous reporting service aimed at tackling cable and metal theft, as the operator seeks to reduce disruption caused by one of the railway’s most persistent forms of crime.
The new TfW Protect initiative provides members of the public with a confidential way to share information about suspected thefts, helping protect the rail network while raising awareness of the wider impact these offences have on passengers and communities.
Tackling a costly crime
Cable and metal theft continues to pose a significant challenge for the railway, causing delays, cancellations and costly damage to infrastructure. Beyond disrupting services, incidents can prevent passengers from reaching work, medical appointments and other important commitments, while placing additional pressure on railway operations.
Through TfW Protect, the operator hopes to encourage people to report suspicious activity before crimes occur, providing valuable intelligence that can help safeguard the network.
Josh Hopkins, Head of Security, Risk and Resilience at Transport for Wales, said: “We’re pleased to be launching TfW Protect, giving people a simple and completely anonymous way to share information about cable and metal theft affecting our railway.
“This type of crime can have a real impact on our customers and communities, and the information people provide can play an important role in helping us protect the network. We’re glad that TfW Protect can give the reassurance that information can be shared safely, confidently and anonymously.”
Anonymous reporting
The reporting service allows anyone with information about suspected cable or metal theft to provide details anonymously, including descriptions of individuals, vehicle details, dates and times, or precise locations using what3words references for remote areas.
TfW believes even small pieces of information could prove valuable in preventing offences or supporting investigations.
Members of the public can report information by calling 0800 756 3477 or by completing an online form via the TfW Protect website.
The launch reflects the rail industry’s continued efforts to tackle infrastructure crime through greater collaboration with passengers, communities and law enforcement. By encouraging anonymous reporting alongside wider security measures, Transport for Wales hopes to reduce disruption, protect critical railway assets and improve the reliability of services across its network.
