Award-winning train operator Trenitalia c2c has underlined its commitment to driving social mobility and transforming communities across its East London and South Essex rail route in a newly published impact report.
The landmark report, titled ‘Breaking Down Barriers,’ was launched on Monday, 12th May at the House of Commons by c2c and The Purpose Coalition. It highlights the steps already being taken by the rail operator to break down barriers to opportunity and foster positive change in the areas it serves.
The Purpose Coalition, a collective of major UK businesses, organisations, and educational institutions, collaborates to tackle social mobility issues and drive positive change. This is achieved through promoting responsible business practices, supporting students, and improving access to education and opportunities. The ‘Breaking Down Barriers’ Impact Report, which took 12 months to compile and is available [here](insert link here if you have it), benchmarks c2c’s progress and activities against the ‘Purpose Goals’ – a social impact framework developed by the Purpose Coalition. It details how the rail operator is delivering social value that extends far beyond its core transport services, from Shoeburyness to Fenchurch Street.
The report illustrates how c2c is embedding purpose into every level of its operation, from enhancing digital accessibility and boosting health and wellbeing to supporting employment pathways and regional growth.
Speaking at the launch event, The Rt Hon Justine Greening, Chair of the Purpose Coalition and former Secretary of State for Education and Transport, said: “Rail is not just a mode of transport; it is a lifeline for industry, trade and opportunity.”
Greening added: “c2c’s network commitment to achieving Net Zero, reducing carbon emissions and investing in modern rail solutions makes it a leader in delivering a sustainable transport future.”
She further commented: “This report illustrates how c2c is breaking down barriers to opportunity, using its unique experience, expertise and partnerships to deliver positive impact for its passengers, colleagues and the communities it serves.”
“As a truly purpose-led organisation, c2c is lifting up communities and laying the foundation for lasting change,” Greening concluded.
Rob Mullen, Managing Director at c2c, reflected on the railway’s broader role: “I’ve worked on the railway for over twenty years and seen first-hand how it transforms lives. At c2c, we believe our role goes far beyond transport, it’s about creating access to education, employment and healthcare, as well as being a good local employer that reflects the communities we serve.”
“This report with the Purpose Coalition is both a celebration of our work and a challenge to go even further. We are committed to working collaboratively, sharing innovation, skills and experience to drive social value and shape a better, more inclusive future,” he added.
Eleni Jordan, Commercial and interim Customer Director at c2c, said at the event: “Essex Thameside is a region ripe for growth and we forecast strong double-digit growth over the medium term, especially in East London. This will be driven by housing growth in Thurrock as well as in Barking & Dagenham. This is great news as we will see new business, as well as growth of our existing industries, from aviation to ports to leisure businesses; we will continue working closely with all our partners to drive investment, growth and opportunity.”
“It is the role of business to create long term change and corporate social responsibility – we are accountable for our impact on communities and society and will continue to be so, as rail evolves,” she added.
Nick Forbes CBE, Chair of the Breaking Down Barriers Commission, said: “Rail is about people, places and prosperity and the c2c network is a lifeline for commuters, businesses and students alike. This report shows how investment in infrastructure, accessibility and local partnerships is shaping a better-connected and more resilient future.”
“From early morning commuters to young people travelling to school, c2c’s work is essential in unlocking potential and supporting social mobility,” Forbes stated.
The launch event at the House of Commons was attended by c2c employees from across the business, local stakeholders, and representatives from along the route, including David Burton-Sampson MP for Southend West and Leigh, who also spoke and voiced his support for the report’s findings.
The ‘Breaking Down Barriers’ Impact Report outlines five key recommendations to further expand c2c’s impact. These include deepening community partnerships, increasing digital support for passengers, and launching a “Rail Futures” employment programme aimed at underrepresented groups.
As the rail sector prepares for the arrival of Great British Railways and ongoing reforms, c2c’s leadership, as highlighted in this report, demonstrates how a focus on purpose and performance can work in tandem to build a fairer, greener, and more connected Britain for everyone.
